I have this tendency to want to be reserved, I feel important internally, I don't usually need external validation for that. I think it is one of the reasons why originally I was not supposed to be the one doing the blogging or the public face of the business. I don't usually feel less alone if I am working with a big group.
So I'm a freak - most people are much more social than I am and need to connect. That's a good thing really. Without these connections, people lose sight of each other and don't care for one another like they should.
So how does all this relate to the business? Well, people need more communication rather than less and they need more how-tos and how-not-tos etc. And that's my job to provide. They need to know that they are important to me (and they are!) and that I worry when they write to me when they are having a problem with something (which I do) and that I drop everything to try to fix it (which I do).
Some problems may take longer than others and I may have to call in big guns for support, it doesn't mean I have dropped the issue. Some problems are quite easily fixed. Sometimes it is something really simple with one of the exchanges - sometimes it is a user mistake and sometimes it is something I need to fix. Either way there is something I can do to help.
With the matrix membership site, people want to know how to get referrals and how to keep referrals mostly. We have a blog for that, but that doesn't seem to be enough so I made up this new document to help a bit with that. I posted it on the site. You don't have to join the matrix to see it - it's not super-secret information - it's information that various people have shared with me that have helped me and so I have gathered it together and am sharing it now with you. I'll update it as there is cool new information to add. Or things that I remember that I forgot to add (which is likely)
And that's all for now! Have a great weekend.
Rob
5 comments:
Oh Boy! Hey Rob this is awesome! Great info inside :)
Great Post Rob. I love how you are open and honest about who you are and how you work. Beautiful
Great Post Rob. I love how you are so open a and honest about who you are how you take care of things. Beautiful
There are a lot of people who feel the way you do. The Internet has kind of allowed for more connecting online versus in person.
For me, I like to be social both on and offline. However, because of my career, I have more interactions online. I have to wait until I get a chance to attention or speak at a conference to have more in person conversations.
It was a bit strange to adjust to, but believe me... by no means are you a freak...lol :)
Hi Rob. I enjoyed reading your post. I, like you, tend to be too self-sufficient, and it has been a little difficult to get into the social media thing. However, I'm gradually adapting, and it's nice to know that others are walking the same path. Connecting with people is important, both for business and for the heart.
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